Product guidance
General guidance to identify the appropriate XPEL solution. Final suitability may require an on-site inspection by an authorized installer.
ZAN ARABIA SUPPORT
Service & Support Policy
A clear framework for receiving enquiries, verifying information, documenting technical cases, and routing requests to the correct authorized channel.
WHAT WE SUPPORT
The right channel for every request
Zan Arabia provides commercial and product guidance and coordinates support through the authorized network. Technical outcomes and warranty decisions remain subject to inspection and the official product terms.
Roll verification
Verification confirms available roll data in Zan Arabia systems; it does not replace the invoice, installation record, or warranty eligibility assessment.
Authorized installers
Installation, inspection, and first-line technical support should be handled by the authorized installer that completed the service whenever possible.
Warranty routing
Zan Arabia helps document and route eligible requests. Product warranty decisions are governed by XPEL’s official terms and the installed product conditions.
Business enquiries
Applications to join the authorized network follow a separate commercial and technical review and do not constitute automatic approval.
Data and documentation
The customer must provide accurate information and sufficient documentation. Missing or inconsistent data may delay or prevent technical assessment.
CASE HANDLING
How support requests are handled
Response and assessment times vary according to the request, the completeness of the documents, the need for inspection, and coordination with the installer or XPEL.
Receive
The request is received through an official channel.
Classify
The request is directed to product, technical, warranty, installer, or business support.
Document
The team may request proof of purchase, installation data, photos, video, and verification information.
Route & follow up
The case is routed to the responsible authorized party and followed up according to its nature.
Customer responsibilities
- Provide correct contact, product, vehicle, invoice, and installation information.
- Keep the invoice, warranty or registration record, and product verification details.
- Do not remove, repair, or alter the product before inspection when a technical or warranty case is open.
- Follow the official care instructions and avoid unsuitable chemicals and abrasive tools.
Important limitations
- General advice is not a substitute for physical inspection by an authorized specialist.
- Submitting a request does not itself confirm warranty eligibility or approval.
- Zan Arabia does not control damage caused by third parties, accidents, misuse, or unauthorized installation.
- Official XPEL product terms, certificates, and approved technical findings prevail.
Contact the support team
Use the official phone, WhatsApp, or email channels.
